COVID -19 Policy... what are we doing?  

As we are all well aware these are trying times for everyone and so we have to make some tough decisions for our business, staff and safety for our customers. 

The specialty coffee industry globally has been hit hard by this pandemic and are thoughts are with those who are sick, closed, in lockdown or facing staffing problems. 

We value every coffee shop, farmer, importer, exporter, restaurant, bakery, hotel and roasteries working during these times and your support in keeping independent businesses going is key to survival. 

Our team are here working hard ensuring we can keep you going with the beautiful coffees we work with.

Outlined below is some early information following the breaking news that is currently being delivered in the UK. 

 

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Webstore Customers

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We are extremely busy at the moment so your orders may be delayed a little

We are here for you!!!!  We are currently roasting and dispatching orders 5 days a week as per our usual roast policy.  

UK customers 2 bags or more has free shipping via Royal Mail (who are operating) 

Royal mail are running a little bit behind, if you have wiated more than 5 days for your order please contact us via email or instagram

We also ship via DPD (who are operating) THIS does not mean you will receive your order next day from place of order but from when we dispatch 

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EU customers we are shipping via Royal Mail however there could be delays when this reaches your country of origin.

We have dropped the price on our UPS tracked 2-5 day service to £15.  This is a flat rate for up to 20KG and is only a little more than tracked service via the postal service (UPS are operating) 

We also offer a range of home brewing equipment should you end up needed to set up your home office.

  

Wholesale Customers

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Our supply chain is secure, we have good levels of stock and a solid range of seasonal coffees for you to serve.

Our thoughts are with you and you can speak to us anytime we are here for you. 

Roasting is as usual 5 days a week. 

We have reduced our international shipping costs for you. 

Walk in Customers and Business Meetings

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In line with the government advice we urge you at this moment to please order your coffees via the webstore, at the Bath Farmers Market or purchase in a local cafe.

The protection of our teams health is key during this period and we hope you understand this tough decision. 

As for business meetings in the roastery we will have to slow these down during this period and opt for phone calls, emails, facetime, skype... what ever works. 

 

Farmers Market & Local Customers

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The farmers market is still on.  However we have decided not to trade this is due to protecting staff and also to protect our safe production area. 

Our Roastery

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We are a full team.

We are sanitising all work areas throughout the day as per usual

Hand washing through out the day 

There is no team contact (no handshakes or high fives)

We are not cupping coffees together. 

Quality control and new coffee selection is being made individually. 

Any team member who shows signs of Covid - 19 will be sent home to self isolate in line with world health organisation time periods with sickness pay.

 

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Much Love and thank you for all your support during these times

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Eddie Twitchett

Company Director