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ROUND HILL ROASTERY

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Shipping and delivery policy

General information

We currently ship our orders in cardboard mailing boxes so it is best if someone is in to receive the order however our two smallest postal boxes are now letter box sized.

UK orders are through Royal Mail on a 1st class system our cut of point to delivery and dispatch is 12pm.

We are here to help if your order goes missing or is delayed, and we will contact you if your parcel is returned to us to arrange a reship.

Letterbox sized mailing boxes

If you order 1 – 2 x 250 gram bags of coffee your order should now fit through a UK standard sized letterbox which measures 254mm x 38mm.

We sadly cannot guarantee each delivery however it should really reduce the trips to the sorting office.

Please find the dimensions of our outer packaging here.

1x 250 gram = 168mm x 175mm x 30mm

2x 250g gram = 335mm x 175mm x 30mm

3 or more 250 gram = 335mm x 175mm x 30mm (will not fit)

* any brewing equipment added and your parcel will always be shipped in the largest sized box.

DPD and UPS require a signature so they will NOT pot through the letterbox.

UK mainland

All UK orders of two bags or more come with free shipping (through Royal Mail).

Any UK purchase of one bag, equipment, merch we will charge a flat rate of £2.50 for shipping.

If you would like your delivery tracked this is charged at a flat rate of £6.00 and we use DPD.

Tracked delivery is next day UK Mainland only, you will receive tracking information through DPD directly

Sometimes deliveries can be delayed and a working day for DPD runs from 8am to 8pm.

Delivery may take up to 28 days as stated by Royal Mail, however this usually is 1-3 working days. If your goods have not arrived after 14 days please contact us.

Please ensure that your delivery details are correct as we cannot be held responsible for shipping errors caused by incorrect information.

Shipping costs are calculated by gross weight of each product and are split into three categories. your basket before the final stage in payment.

All goods will be dispatched after payment has been approved.

* 1 bag of coffee equals 250 grams.

EU orders — Updated 01.01.2021

As of 01.01.21 VAT will now be charged locally and you may have to pay an import fee. There is an EU wide VAT free limit of €22 for imports from outside the EU you will need to check with your local customs office or customs website as to what you may have to pay.

All orders being shipped outside the UK will be charged depending on weight:

1-3 bags = £5.00 Non Tracked

1-3 bags = £9.5 Tracked

3-5 bags= £7.00 Non Tracked

3-5 bags= £11.50 Tracked

5-7 bags= £9.00 Non Tracked

5-7 bags= £12.00 Tracked

7 or more bags = £20.00 Automatic DPD service 2-5 working days

All order being shipped outside the UK will have a weight limit of 2kg per consignment (including outer-packaging).

Delivery may take up to 28 days as stated by Royal Mail, however this usually is 7-10 working days. If your goods have not arrived after 14 days please contact us.

Orders above 2kg for EU delivery will be shipped using DPD on an economy road service costing £20.00

We now offer tracked shipping which we recommend for EU orders.

We CANNOT track your parcel unless you choose the tracked option.

Rest of the world orders

All orders being shipped outside the UK will be charged depending on weight:

1-2 bags = £6.50 Non Tracked

1-2 bags = £10.50 Tracked

3-4 bags = £10.00 Non Tracked

3-4 bags = £15.00 Tracked

5-6 bags = £12.50 Non Tracked

5-6 bags = £17.50 Tracked

7 bags = £15.90 Non Tracked

7 bags = £18.75 Tracked

All order being shipped outside the UK will have a weight limit of 2kg per consignment (including outer-packaging).

Delivery may take up to 28 days as stated by Royal Mail, however this usually is 10-14 working days. If your goods have not arrived after 15 days please contact us.

Orders above 2kg for EU delivery will be shipped using DPD on an economy road service costing £20.00

We now offer tracked shipping which we recommend for Rest of the world orders.

We CANNOT track your parcel unless you choose the tracked option.

Subscription shipping

For UK mainland orders shipping costs are free.

For European orders there will be an extra charge of £3.50 per shipment.

VAT will be charged locally and you may have to pay an import fee. There is a VAT free limit of €22 you will need to check with your local customs office or website as to what you may have to pay.

All our subscription orders are shipped through Royal Mail.

Christmas schedule

Royal Mail cut off = 20th December

Recommend cut off = 17th December

EU

Royal Mail cut off = 10th December

Recommend cut off =15th December

REST OF THE WORLD

Royal Mail cut off = 7th December

Recommend cut off = 10th December

These are recommendations and we do not accept any responsibly for late arrivals we will always do our best to help speed things along and we will of course roast and post right up until the day we close.

Any postal issues sent during our closure will not be responded to until we open in January.

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